How can I avoid being kicked out of the app when I receive the security code?
We recommend setting up email notifications on your Apple device so the security code pops up on your screen without opening your email app fully. You can then simply pull down the notification to see the code and enter it without leaving the...
Continue ReadingWhy is the app kicking me out when I try to apply for the Holiday Loan?
Some members using Apple devices have reported being kicked out of the app when retrieving the security code sent to their email during the Holiday Loan application process. This happens when members leave the app to check their email for the code, which...
Continue ReadingCan I apply for the PD Quick Cash Loan without logging into online or mobile banking?
Yes, you can apply through the link on the website, but you will need your account number and zip code for verification. If you don’t know your account number, we recommend using the online portal or the MyPDCU app instead to avoid being locked...
Continue ReadingHow can I access the loan application through online or mobile banking?
Simply log into your account via online portal or the MyPDCU app and navigate to the loan application section. This process will not ask for your account number and zip code since you're already verified through your...
Continue ReadingWhat happens if I get locked out after too many failed attempts?
If you are locked out, the system will prevent you from trying again for 24 hours. To avoid this, it’s best to apply through your online or mobile banking, where no additional verification is...
Continue ReadingWhat should I do if I don’t know my account number?
If you don't know your account number, we recommend applying for the PD Quick Cash Loan through your online portal or the MyPDCU app. Once logged in, you will skip the verification step because you’ve already used two-factor authentication to access...
Continue ReadingWhy am I receiving an error when applying for a PD Quick Cash Loan on the website?
If you're applying for a PD Quick Cash Loan directly from the website, the system requires your account number and zip code to verify your identity. If this information is entered incorrectly five times, you will be locked out for 24...
Continue ReadingWhy was my PD Quick Cash application denied?
PD Quick Cash application decisions are entirely system-driven to ensure fairness and consistency. While we cannot provide specific reasons for denials, we’re happy to assist you in understanding the next steps or offering advice on improving your...
Continue ReadingCan I apply for a PD Quick Cash Loan over the phone?
PD Quick Cash applications can only be submitted online. To protect your personal information and meet our security standards, phone applications are not permitted. This ensures your privacy and guarantees that all required information is accurately...
Continue ReadingWhat should I do if I’m not receiving the validation code during my application?
If you're having trouble receiving the validation code, it may be due to your device’s operating system. Ensure your phone or computer is running the latest version, as outdated systems can interfere with code delivery. If you’re still not receiving...
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