If you notice suspicious activity on your People Driven Credit Union account, report it immediately by calling 844-700-PDCU (7328) or completing the Written Statement of Unauthorized Debit form below.
Step 1: Monitor Your Account Daily
Log in to online banking or the MyPDCU app and review every transaction. Enable real-time alerts in the app so you’re notified the moment a charge posts. If you receive paper statements, open them immediately. Continue checking daily until the issue is fully resolved.
Step 2: Report the Unauthorized Charge Right Away
Call us immediately at 844-700-PDCU (7328) the moment you see an unauthorized debit or charge. Then download and complete the Written Statement of Unauthorized Debit form and return it to any branch or mail it to us. Under federal Regulation E, your liability is significantly reduced — often to $0 — when you report promptly. Keep all original receipts until the dispute is fully resolved.
Step 3: Protect Yourself from Phishing Scams
People Driven Credit Union will never call or email you asking you to “verify” your account details, password, or Social Security number. If you receive a suspicious call or message claiming to be from PDCU, hang up and call us directly at 248-263-4100 to confirm. Never share account information over unsolicited contact.
Common Questions About Suspicious Transactions
How long does it take to resolve a disputed transaction? Most disputes are investigated within 10 business days. We may provisionally credit your account while the investigation is ongoing.
Will I get my money back? In most cases, yes — federal rules protect you when you report unauthorized transactions promptly.
What if my card was used but not lost or stolen? This may indicate your card number was compromised. Call us at 844-700-7328 to cancel the card and request a replacement.
